01
Retention Marketing
Pick the right CRM, set it up right, and turn first-time buyers into repeat customers.
- Tool shortlist and negotiation
- Integration, setup and journeys
- Email, SMS, WhatsApp, RCS and push
- Fractional CRM Strategist
Parth Kapoor · Retention & AI for ecommerce
Retention and AI systems for ecommerce brands.
I help ecommerce brands win more repeat orders and cut manual work. CRM setup, AI product shoots and automations, done for you or built for your team.
Previously atTimes InternetWigzo (Shiprocket)GreenHonchosGoKwik
Repeat-purchase journeyExample
- First order placedTrigger
- Welcome + how-to-useWhatsApp
- Review requestEmail
- Replenishment nudgeSMS + Push
- Repeat orderGoal
+120%repeat customer rate
+62%average order value
One D2C brand · 6 months
9+ yrsin ecommerce growth and retention
250+businesses onboarded and set up
40+enterprise brands managed in one portfolio
+120%repeat customer rate for one brand in 6 months
CertifiedCleverTap JourneysMoEngage Growth Marketing ExpertInsider ArchitectAgentic AI Systems and Design · iHUB DivyaSampark @ IIT Roorkee
The leaks
Sound familiar?
Each of these is fixable. Here's how.
- 01
You pay for a CRM tool but use a fraction of it.
- 02
Repeat orders depend on discounts, not journeys.
- 03
Every new collection waits for a photoshoot.
- 04
Your team spends hours building the same reports.
Services
Three ways I help ecommerce brands grow
02
AI Photoshoots
On-brand model and lifestyle images from your product photos, in 3–7 days.
- Your theme, models and style
- Done for you, or an in-house tool for your team
- Free sample: 2–3 images for one product
03
AI Automation
Reports, alerts and workflows that run on their own, so your team can focus on growth.
- Automated performance reports
- AI alerts when numbers move
- Production-ready AI chatbots
- In-house tools for daily work
Two ways to work
You choose how hands-on you want to be.
Done for you
I build it and run it. You get the results and a monthly report.
RetentionFractional CRM Strategist: I run strategy, journeys, the campaign calendar, A/B tests and monthly reporting.
AI PhotoshootsSend your products and get finished images. I handle generation, selection and final edits.
AI AutomationI build it, host it and keep it running each month.
Built for your team
I build it, train your team and hand it over with playbooks.
RetentionI set everything up, train your team and hand over playbooks and dashboards.
AI PhotoshootsAn in-house AI shoot tool set up on your brand's style, so your team creates images on demand.
AI AutomationI build it, document it and hand it over to your team.
How I work
Start small. Prove it. Then scale.
- Step 01
Free audit
I look at what you have and where growth is leaking.
- Step 02
Plan
You get a clear scope, timeline and success metrics.
- Step 03
1-month pilot
We prove it works on the numbers we agreed.
- Step 04
Run or hand over
I keep running it, or your team takes over.
Results
Results, not promises
+120%+62% AOV
Repeat customer rate
A D2C brand, within 6 months of a new retention program.
Portfolio growth at 15% a month
40+ enterprise brands, grown through better email, SMS and WhatsApp playbooks and custom automations.
Brands signed for a service built from zero
A retention service I built from scratch, profitable from its second quarter.
About
Hi, I'm Parth.
For 9+ years I've helped ecommerce brands keep customers coming back. I've onboarded 250+ businesses, led a 15+ person customer success team, and built a retention service from scratch. Now I add AI to that work: on-brand product shoots and automations that take manual work off your team.
More about meFAQ
Questions brands ask
Do you work with brands outside India?
Yes. I work remotely with brands in India, the GCC and beyond. You book calls in your own time zone.
Do you take commissions from the tools you recommend?
No. I'm vendor-neutral, so every shortlist is based on your needs, not on a referral fee.
Why don't you show prices?
Every brand's stack and goals are different. The free audit shows what you need. You get a clear quote before any paid work starts.
What's the difference between Done for you and Built for your team?
Done for you: I build and run it. Built for your team: I build it, train your team and hand it over.
Which platforms do you work with?
CleverTap, MoEngage, WebEngage, Klaviyo, Insider, KwikEngage, BiteSpeed and LimeChat.
How soon can we start?
Usually within 7 days of the audit.
Let's find where your growth is leaking.
A free 30-minute call. No obligation.